Shipping Policy

When you place an order with Beliefsent, our goal is to get your items to you as smoothly as possible. The process kicks off the moment you complete your purchase, and we’ve outlined the key stages and details below so you know exactly what to expect.

Placing Your Order

Your shipping journey begins right after you finalize your cart. As you move through the checkout, you’ll be prompted to enter the mailing address where you’d like to receive your package. This step is crucial, as it allows us to accurately calculate the final charges for your specific order. The total cost, including shipping, will update automatically and be clearly displayed before you confirm the payment.

Calculating Shipping Costs

The final shipping charge is not a flat rate; it is determined by the destination of the package and the total number of items in your cart. To see the precise amount for your order, simply add the desired products to your cart, proceed to the checkout page, and provide your mailing address. The system will instantly calculate and present the shipping fee within your total costs.

Where We Ship

Beliefsent delivers to customers around the globe, offering worldwide shipping coverage. Whether you’re in a major city or a remote location, we can reach you. This includes deliveries to PO Boxes and Military APO/FPO addresses, which are fully supported.

Delivery Address Rules

Please note that a single order can only be shipped to one destination. If you need to send items to different addresses, you will need to create a separate order for each location. This ensures each package is routed correctly from the start.

International Orders & Customs

For packages sent internationally from the US, the shipment is sent DDU (Delivered Duty Unpaid). Beliefsent does not collect VAT (Value Added Taxes) at the point of sale. Any taxes, duties, or customs fees imposed by the destination country are the sole responsibility of the package recipient. Since local customs policies and potential VAT charges vary widely, we suggest reaching out to your local customs office directly for detailed information on what to expect.

Delivery Timelines

We provide the following estimated timeframes for your order’s journey:

Delivery time: 2-7 days
Shipping time: 12-15 days

These timeframes are projections and are dependent on the courier’s ability to complete the delivery. Factors such as severe weather or other unforeseen events can occasionally lead to minor delays.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.