Return & Refund Policy

Miloink handles returns and replacements based on the specific issue you encounter. A 30-day window applies to change-of-mind returns, while faulty or incorrect items must be reported within 48 hours of delivery. The following scenarios outline how each situation is managed.

If You’ve Changed Your Mind

You have 30 days from the delivery date to return your order using our free returns service. Returns must be made within this period and accompanied by proof of purchase. The original delivery cost is not refunded, and you are responsible for any fees related to the return delivery. If taxes and import duties were originally included in the purchase price, they will be refunded to you; otherwise, you will need to reclaim duty directly from your local Customs office.

Refunds and exchanges for purchases made during an event or with a promotional discount are calculated at the reduced price. Any complimentary gift included with the purchase must also be returned.

If You Need to Cancel or Modify a Recent Order

You can cancel or exchange your order for a different item within 24 hours of placing it. After that period, the order is locked for processing or production and cannot be cancelled or changed. This applies to all modifications, including size, design, or shipping address. To proceed, contact us via email with your order number and the specific change you require. We will confirm once the modification or cancellation has been processed.

When an Item Arrives Damaged, Wrong, or Faulty

If the item you received is faulty—such as damaged, broken, or soiled—or if we sent the wrong size, style, or color, Beliefsent will replace the item at no additional cost. You must contact us within 48 hours of receiving the order. Items damaged by the carrier during transit are not eligible for a refund, but a replacement will be provided at no cost if you notify us within the same 48-hour window.

Refunds or exchanges are only offered when the item has a major problem: it is significantly different from the description or sample, or it is not what you ordered. Used items cannot be returned. If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at your disposal.

If Items Are Missing From Your Delivery

For logistical reasons, items in the same purchase may be sent in separate packages, even if combined shipping was specified. If your order arrives with a missing item, Beliefsent will ship out the missing piece.

When a Package Is Lost or Has a Delivery Issue

If the tracking system shows the package was delivered but you did not receive it, we do not offer refunds or reprints for orders marked as delivered. You can contact the carrier—such as USPS, UPS, or DHL—for exact delivery details, including GPS location.

If the package arrived at a location different from the recipient address, we will resend the item at no additional cost to you.

If delivery failed due to an invalid address you provided, no replacements, refunds, or credits are offered. You may contact the courier directly to attempt redirection. If the address you provided was valid and correct, but delivery failed due to address issues, we will replace and reship your order. Please email us at support@beliefsent.com.

Regarding Personalized and Made-to-Order Items

Due to the customized nature of some products produced at fairyoung, returns cannot be offered. These items are made-to-order and manufactured under market demand. Advertised images may slightly differ from the actual item in color due to lighting during photo shooting or your monitor’s display.

Refund Timelines, Deductions, and Shipping Costs

All returned items are inspected. If the products have decreased in value due to your handling, the amount of that loss may be deducted from your reimbursement. Reimbursement will be made no later than 14 days after we receive the returned goods.

The shipping fee is not refundable once the item has shipped. You are responsible for return shipping costs. If the return is due to consumer reasons, you pay the shipping fee. If the return is due to our reasons—such as damaged or incorrect goods—you are not required to bear the shipping fee.

If you return an order without approval from our Customer Support team and it does not meet all requirements, a refund will not be issued.

If a refund is late or missing, first check your bank account, then contact your credit card company, as processing time may delay posting. If you still have not received the refund, contact us at support@beliefsent.com.

Important Timeframes and Final Notes

Our policy lasts 30 days for replacement or refund requests only. If 30 days have passed since you received the item, a replacement or refund cannot be offered.

We do not bear responsibility for non-receipt or refusal because an item does not fit. Measurements are provided on each product’s description. Returns or refunds are not accepted if a customer changes their mind after receiving their order.

Purchasing means accepting all the terms mentioned above.

Email support: service@miloink.com