Payment Method & Client Confidentiality

How You Can Pay

All payments on Miloink are processed in USD. If your payment originates in a different currency, the system will automatically convert it to US Dollar. We accept payment via PayPal.

Through PayPal, you can complete your purchase using the following instruments:

Credit Card (Visa, MasterCard, Discover, American Express)
Debit Card
E-check

Please note that Cash On Delivery (COD) is not available.

What You Need to Know About Your Payment

When you select PayPal at checkout, you will be directed to PayPal’s website to log in or create an account and follow the on-screen instructions to authorize your payment.

For e-check payments processed through PayPal, confirmation typically takes 3-5 business days. This timeframe is managed by PayPal and is outside of our direct control.

How We Handle Your Information

To process your order, we collect basic details including your name, email, shipping address, and phone number. You are also required to provide your credit card or other payment method information.

When you submit personal information to complete a transaction, verify a credit card, place an order, arrange delivery, or return a purchase, you consent to our collection and use of that data solely for the specific purpose you have authorized.

Our website automatically receives your computer’s internet protocol (IP) address when you visit. This helps us understand your browser and operating system.

With your permission, we may send you emails about our store, new products, and other updates.

We do not share your personal information with third parties, except as necessary to fulfill specific functions such as responding to your requests, customizing your online shopping experience, improving our store and services, and communicating with you.

Your Role in Protecting Your Information

Third-party providers we engage only collect, use, and disclose your information to the extent required to perform their services. However, these providers maintain their own privacy policies regarding the transaction information they handle. We recommend that you read their policies to understand how they manage your personal data.

Your use of this website signifies your acceptance of this Policy. If you do not agree with these terms, please do not use this site.

When You Leave Our Site

Please note that once you click a link that takes you away from Miloink, or are redirected to a third-party site or application, our policies no longer apply. We are not responsible for the privacy practices of other sites and encourage you to review the privacy statements of any new site you visit.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.